Q: What If My Name & Jersey # Is Longer Than The 30-Character Limit For Personalization And Will Not Fit?
A: We are happy to help. We suggest you place your order with as much text as the Perzonalization box will allow, and immediately after placing your order please email us at support@scentopuck.com with your Order # and with the complete/correct NAME & JERSEY # text that you wish to have printed, and we will email you a revised mock-up to preview and approve. NOTE - We may need to make the text font size smaller with tighter spacing than the Live Preview sizing to make your personalization fit on the SecntOPuck.
Q. What Is A Dry ScentOPuck™ Made Of?
A: The dry puck is made from non-allergenic, non-toxic material that is environmentally safe, and made from eco-friendly naturally sourced materials, widely used in clothing. The puck material when dry (i.e. without any added essential/fragrant oils) is harmless to the atmosphere and human body, and animal health, and no carcinogens.
The scents are essential or fragrance oils which are detailed in "Are The Scents Safe?" FAQ (see below).
No mold due to low water absorption and high water resistance. The inks printed on the puck material are non-toxic and free from VOCs, free from lead and phthalates, durable, and have good adhesion and won’t stain anything they may touch.
Q. Are The Scents Safe?
A: Yes, our scents are safe to have in your hockey bag, in it's metal tin with the lid off, as we don’t use harsh chemicals, and our scented essential oils, and fragrance oils are veganfree , cruelty-free with no parabens, phthalates, formaldehyde, dea, mineral oil, petroleum, propylene or dichlorobenzene. They do not contain chemicals that are listed on California's Safe Drinking Water & Toxic Enforcement Act of 1986, also commonly known as Proposition 65 (Prop 65).
If you get some essential oil/fragrance oil on your skin after the handling of a ScentOPuck you should immediately wash the affected area thoroughly with soap and water. Our scents are not food grade essential oils or fragrance oils. If the essential oils or fragrance oils were to accidentally get into the eyes or mouth, it is recommended to flush the affected area with water and seek medical attention. Warnings are found on the ScentOPuck product webpage, and labeled on the bottom side of the metal tin that each ScentOPuck™ is held in.
Q: How Long Does The Scent On Each ScentOPuck™ Last?
A: Our testing showed that a ScentOPuck™ will usually hold its scent for 3-4 months. Once it has fully dried out it gets a newlife and becomes the perfect soft and lightweight floor hockey puck!
Q. Can a ScentOPuck™ Damage My Gear?
A: Our tests have proven that if/when the ScentOPuck™ were to make contact with your hockey gear in your bag and you were to notice some slight discoloration or slight wet mark on any gear, don’t worry, the mark is only temporary and will disappear, as it diffuses and off-gasses it’s fresh scent into the bag and surrounding air, just as it’s supposed to. Our products are gentle on sports equipment and clothing materials. Pro Tip - To avoid any chance of spillage, it is recommended to keep the ScentOPuck inside it's metal container when placing it in your hockey bag.
Q: When Will My Order Be Delivered?
A: At present we only ship by ground transport to the US and Canada. US shipping is only available to the lower 48 states (Alaska, Hawaii, US Virgin Islands, and Puerto Rico are not included). Your order will be packaged really carefully and delivered wherever you want. See our Shipping & Delivery page.
Fulfilment is the internal process of preparing/handling time of an order at the warehose (picking, packing, and processing) after it is placed, while Shipping is the external transportation time of that order in transit to the customer. Total delivery time is the sum of both.
Fulfilment of the Original ScentOPuck™ is usually the same day as the order was received and collected by the shipping carrier on the next business day. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.
NOTE - All Merchandice and Apparel items are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Manufacturing products on-demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Q: Do You Ship Internationally?
A: At present we only ship to the US and Canada. For orders going to Canada please proceed through checkout as normal, an automatic international shipping charge is applied at checkout. US shipping is only available to the lower 48 states (Alaska, Hawaii, US Virgin Islands, and Puerto Rico are not included). We hope to to ship to more international countries soon.
Q. Can I Change The Scent Of My ScentOPuck™ That I Already in Use In My Bag?
A: We recommend you purchase a new ScentOPuck™ with another scent, and remove your previously purchased scented ScentOPuck™, so as not to blend multiple different scents that would make for an unusual blended scent.
Q: Do you provide samples?
A: We provide digital mockups of your team/club/organization logos on a ScentOPuck™.
Q: What Can I Do If My Item/s Received Is Not What I Ordered?
A: We work hard to deliver the correct item/s that you ordered. We would be happy to help you resolve the issue. Head to our Contact Us section on our website to either fill out an online form. Lastly, please include your Order # whenever contacting us.
Q: What Can I Do If My Item (Or Part Of It) Is Damaged?
A: We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition and not a personalized order. Head to our Contact Us section on our website to either fill out an online form. Lastly, please include your Order # whenever contacting us.
Q: How Can We Order ScentOPucks for Our Team?
A: Yes. We offer team and bulk orders. Simply head to our Bulk & Special Orders page or shoot us an email at specialorders@scentopuck.com
Let us know the number of ScentOPucks you need, scent preferences, and any Organization, Club, or Team graphics/logo color and design preferences you have, along with your location. We’ll send you a quote, including shipping costs, followed by an invoice.
Q: Can I use Logos and Trademarks in Bulk or Special orders and for Team/Club Fundraising orders?
A: Trademarks & Logos
By supplying ScentOPuck™ with your team or club logo artwork to create your customized product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. By supplying ScentOPuck™with your artwork you give us the right to use it for promotional purposes unless you explicitly revoke that right.
Certain retail brands have logo use guidelines that ScentOPuck™follows; we reserve the right to cancel orders with logos that do not conform to those guidelines.
Q: Why do I See Separate and Additional Shipping Fees for my Merchandise and Apparel Orders?
A: We use reputable Print On Demand (POD) manufacturers to make our quality custom branded merchandise & apparel, who will ship your items directly to you from their fulfillment centers.